Effective Date: 7/13/2026
At Madrean Foods, we stand behind the quality of our products and value our partnership with your business. Because we deal with perishable food products, we adhere to a strict window for returns and credits to ensure food safety and quality control.
1. 24-Hour Notification Requirement
To be eligible for a return, refund, or credit, you must notify Madrean Foods within 24 hours of delivery. Requests made after this 24-hour window will not be accepted.
When submitting a notice, please provide your business name, invoice number, the specific items in question, and the reason for the request.
2. Returns for Standard (Non-Damaged) Items
For a full refund or credit on items that are not damaged or rotten, the products must be returned in fully resalable condition. This means the items must be:
Unopened and in their original packaging.
Stored at the proper required temperatures since delivery.
Free from any signs of tampering, use, or wear.
3. Returns Based on Quality Issues (Damaged or Rotten Goods)
If you are requesting a refund or credit due to quality issues, damage, or spoilage:
Retain the Product: The product must be retained in its current condition for inspection by a Madrean Foods representative. Do not discard the product until your claim is resolved.
Photo Documentation: We highly recommend sending clear photographs of the affected items along with your initial 24-hour notice. This helps expedite the review process.
4. Approval and Processing
All returns, credits, and refunds are subject to final inspection and approval by Madrean Foods. Once approved, credits will be applied to your account or issued to your original payment method within 3–5 business days.
5. Contact Us to Initiate a Return
To report an issue and initiate a return, contact the us immediately at:
Armando Lugo | Managing Partner
520.276.0611 | armando@madreanfoods.com
Keven Holt | Managing Partner
520.276.0883 | keven@madreanfoods.com